Frequently Asked Questions

Are you a reseller?

NO, we own and operate our own network. This includes the fiber and all data centers that control your quality of service and internet speed.

How are you going to connect your fast internet to my home or business?

Because we like all things FAST, we have engineered our fiber optic network to use the latest in advanced wireless technology. By placing a tiny device on your roof, which connects to our fast fiber network, we enable your location to receive our incredibly fast and reliable service. This is NOT satellite or cellular service. While cellular LTE and 5G may be good for cell phones, it's not even close to what were able to provide using our wireless wave technology. It's so good in fact that the industry term for it is "Air Fiber". In simple terms, we place our device on your roof, aim it to our tower nearby and create a direct point to point connection between your location and our fiber optic network powering the tower.

Are there any additional installation fees I need to know?

If you happen to live in a three-story home or the installer must enter attics or crawl-spaces to run the wire, we will charge an additional fee between $100.00 and $300.00 for the complexity of the job. Some jobs are more complicated, if that is the case your installer will let you know.

Won't my HOA (Homeowners Association) prevent me from having a device on my roof?

No. Nope. Nah. Won't happen. Promise! In all seriousness though, they can't prevent us from installing our communications equipment on your roof. There are laws created by the FCC specifically preventing them from interfering. https://www.fcc.gov/media/over-air-reception-devices-rule

What does the install consist of?

Our installer will arrive and access your roof.  We will place a small device on your roof that is smaller than your typical satellite television dish.  The device looks high tech and certainly better than those satellite dishes. It is not an eyesore.  Our installer will run an ethernet cable into your home or business to connect a router and small power adaptor.

Is your wireless connection to me secure?

We use advanced encryption to secure the wireless link to your location. You can sleep safe at night knowing your wireless link is private.

Is weather a factor that will affect the internet you provide me?

Weather has no affect on our fiber network. Our wireless network is over-engineered to provide 99.995% reliability. Your wave-link connection is provisioned using millimeter-wave and/or microwave bands that may be slightly affected by rain.  Because of our over-engineering, the affect of rain-fade will not have an impact on the service level we provide to you. Plus, wind and other elements of weather do not affect the signals. Oh, and you live in San Diego.

What makes this better?

Jelly Digital provides fast, reliable internet services at a fair price. We do not tack on hidden charges and our support is fast and courteous.  Unlike the big-box providers of internet, were able to out-pace their technology which requires lots of wires in the ground, this makes us good for the environment too.  Our focus is to stick to what we do best and that is providing the best internet experience to our customers.

I have solar panels, is this a problem?

Not at all. Just remember to compliment the installers new tan when he is done with the install. Our technicians have the proper experience and training to deal with anything they come across at your home.

Whats the deal with wiring inside my home?

Our normal installation consists of an ethernet cable from our roof-mounted equipment to the wall of the room you want your router in.  If there are more extensive wiring needs, please discuss with your Jelly representative. Costs for additional wiring start at $100.00 and go from there depending on the details of your project.

I would like to make sure wifi is in all of my rooms.

We provide the basic connection and wifi device. If you have a large home or office and would like to extend the wifi coverage, please select from our various router upgrades.
You can purchase a router upgrade from us before installation or anytime after.  Our upgrade options include multi-room, multi-floor wifi mesh network equipment or a business grade roaming system.

I would like to make sure wifi is in all of my rooms.

We provide the basic connection and wifi device. If you have a large home or office and would like to extend the wifi coverage, please select from our various router upgrades.
You can purchase a router upgrade from us before installation or anytime after.  Our upgrade options include multi-room, multi-floor wifi mesh network equipment or a business grade roaming system.

This service is great and unique, do you offer customer rewards for referrals?

If you are an existing Jelly Digital Internet customer and refer our service to your friends and family, you can earn service credits for each customer who has an install completed and has paid their first months fees.  If you would like to turn this into a career opportunity, please view our referral partner page.

How do I get support for my service?

We monitor our network 24/7, However in the unfortunate case where you need help with anything at all, you can contact us in several ways. Login to your customer portal account and open a ticket, open a ticket by email, call and open a ticket over the phone, open a live chat on our website. We respond quickly!

Check Availability